Which manufacture has the best after sales support in your experience?

[iautry1973]

I have had pretty good luck with Arburg service and I like their machines. Sumitomo makes a good machine, but I have had some problems with their service however. Engel's service is a little spotty here in the PNW, but I don't know about their east coast service. I used to call a guy in Canada for Engel service and he was pretty good at getting you answers over the phone.


However just like what Suhas said, depends also on what the machine is required to do. Each manufacturer has different things they do a little different and sometimes better.

[jplynn]

I have been in molding almost 45 years .I have worked on a lot of different molding machines .I prefer Nissei Molding machines the best .And the service is real good also .Only issue I have had is sometimes you will get a service tech from Japan that is hard to understand over the phone ,But all in all they have always come thru for me ,And the machines run great .It is the one molding machine mfg. that when we bought a new machine we basically rolled it in and hooked it up and started running .

[chrisprocess]

Arburg has always had best service in my experience, a lot depends on your location.