Thanks for the tip, we tried with that name, and also the service manual says that you need to create a folder with the machine number and a sub folder with the control index eg: 199456/1 but still no luck. What I really don't understand is that when I got the error message on the machine it says something like: Cannot mount network drive 192.168.1.12//199456/1 and I don't understand why there are two slashes. Thanks anyway.